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For Parents
Why a Phone Survey?
Phone surveys provide your organization with an inside view of what your
families are thinking and feeling about their experience with you and
your staff. We have found that parents appreciate the chance to provide
anonymous feedback, and more often than not, comment on how pleased they
are that the company that cares for their child has reached out to them
in this way.
Phone surveys, unlike written surveys, provide many opportunities for
our Survey Specialists to probe and get clarification on specific examples
and feedback your parents will have. This insight helps our clients make
informed decisions, implement smart changes for the future, and clarifies
their perception vs. reality.
Insights regarding:
- The quality of
care your staff provides
- Parent Communication
from Staff and Directors
- Group issues their
child has experienced
- Quality of food,
instruction, program offerings, transportation…
- Tuition and deposits
- Feedback regarding
their sales experience
- Ideas for the future
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