Interactive. Eye-Opening. Realistic. Workshops to prepare staff to solve problems, strengthen relationships, and navigate their role at camp. Our team will engage camp counselors, activity specialists, and supervisors in predictable situations drawn from the day-to-day challenges of caring for campers or leading staff. These workshops use the talents of our actors and team leaders to create the most memorable learning and leadership training.
Relevant. Challenging. Customized. We will custom design a leadership team training to meet the exact needs of camp supervisors of all levels. Programs will develop skills and awareness such as building a team, supervising staff, managing meetings, and maximizing a leader’s presence and effectiveness.
Our Undercover specialists provide a “mystery shopping” experience for our camp clients, helping to evaluate how well the camp team engages with prospective families. Through multiple “hidden” communications, we evaluate the entire customer experience during the sales process; including lead management, follow up, relationship building, articulation of narrative, and conversion. Our detailed, multi-stepped process provides invaluable data and feedback to camp to help enhance their sales management process. Included in the Undercover Caller package is a written evaluation of our specialist’s prospective parent experience, suggestions for improvements, identification of strengths, and a virtual consultation to review results and determine next steps.
Honest, real and eye opening results that help camps connect with their families and gain unprecedented insight. Our phone surveys give the highest possible degree of anonymity making it ideal for camp parents to feel comfortable and discreet sharing their views and opinions. Together we determine the best questions to help camp reach its specific survey goals. We provide two helpful methods of reporting; a Detailed Report, which captures the unfiltered conversation of each individual parent call and a Highlights & Suggestions Report, which provides data analysis and recommended next steps for camp.
Compelling. Customized. Dynamic. Let us customize an intensely relatable, high-energy event that perfectly captures your institutional or organizational culture. Start or finish your event with laughter and relevance through a perfectly entertaining moment that is guaranteed to bring your participants to their feet.
Jay Frankel has been supporting the camp industry and related organizations for almost two decades with his expertise in organizational transitions, executive coaching, leadership development, and strategic planning for start-up and turn-around businesses. Nothing is “off the shelf” when it comes to his consulting and training services. Guided by a thoughtful needs assessment process, which focuses both on organizational and individual goals, Jay will facilitate solutions that promote growth and sustainability.